Ans. Yes, details can be changed on a booking, however what can be changed, and the costs involved do vary depending on what has been booked.

If you wish to amend a booking / order or wish to enquiry if a specific change can be made, then please fill in the Contact Us form carefully and submit your changes or enquiries. We will then be able to check the booking details and if it will incur a refund or additional charge, typical amendment fees are at least £56-£78 pounds in addition to the charge levied by the supplier, all fees will be advise prior to any amendment occurring.

Ans. Unfortunately not all airlines will let you pre-book your flight seats, however if you have some basic needs and requirements certain seating arrangements this can be done directly with the airline office.

Our reservations team will must be able to send you with a reference number for your airline seat booking within 24 hrs.

Ans. Most low priced tickets are completely non-refundable, but in some cases airlines will charge a cancellation fee if you wish to cancel your booking. In addition we will charge an administration fee of £15 per person.

For this reason we recommend that you take out adequate travel insurance soon before booking. All cancellations must be sent in writing to our website or via post.

Ans. It is not possible to change your name on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued. When booking, please review your all personal & other information carefully and ensure that the name of each passenger is entered correctly. If there any minor error after you have placed a booking, please use the Contact Us form to alert us of the correct spelling.

We will need to contact the airline to request a name change and we cannot guarantee that they will be able to make the change. Click here to go to the Contact Us form.

Ans. Most tickets are non refundable. If you would like to cancel your booking or have an enquiry please e-mail us by filling in and submitting the Contact Us form.

Please note we cannot be held responsible for non-receipt of tickets if Recorded Delivery is unused.

Ans. Please Note: It is advised to check with your airline for accurate check in times, however we generally recommend....

International - At least 2 hours prior to departure.
European - At least 1 hours prior to departure.
Domestic - At least 0.30 hour prior to departure.

Ans. When travelling to the USA , please be prepared to give full details of where you will be staying on your first night, including address and full zip code.

These details will also be required to give this information prior to your flight departure. In view of this please allow extra time to check in.

The details, which need to be provided to UK Customs, are termed ?Advanced Passenger Information? (or API for short) and must be provided before one enters the country.

The API details that need to be provided include:
1. The address of the place where the passenger is spending his/her first night in the UK
2. And the addresses of all the places the person plans to visit during that first day within the country.

If one is entering the country via a sea vessel, then UK regulations will accept a ?transit to? address followed by the Vessel Name and the U.K. City of cruise embarkation, as a destination address in this scenario.

Failure to provide this information on entering the country could cause severe delays to the immigration process and may lead to fines being imposed on the airlines. 'Transit passengers' (i.e. those passing through the country, spending less than 5 hours in the UK) are exempt.

Many of the major airlines are also making every effort to ensure that the API requirements are fulfilled in a timely fashion before entering the country and are assisting passengers in getting the details to UK customs in a timely fashioned.

Ans. Usually the answer is no. However please contact our reservations panel on 0208 567 6644 and they will check the specific requirements of the car hire companies operating at your chosen destinatiny.

Ans.All comments or complaints are required to be in writing. To submit a comment or complaint please e-mail us via the Contact Us form this will then get submitted to the correct team and dealt with accordingly. It is a mandetory process.

Regarding any complaint, we would like to take this opportunity to apologies for if you are unhappy with any part of your experience. We aim to resolve the complaint within 25 days pending a full investigation, please be careful about that in peak seasons this may take a little longer.

Ans. The confirmation e-mail sent at the time of your booking contains the terminal information relating to your flight. If you have not received your confirmation e-mail, or would like another copy, please contact administration on 0208 567 6644.

lternatively you can go to our website where you can obtain all up to date terminal and flight information.

Ans. Sorry, but due to concerns of identity fraud and theft we are unable to accept any third party payments.

Ans. We will supply you with the address of our local representative office where you will be able to collect your keys and the directions to your Inn. If you arrive out of office hours there will be a lock box outside the office (we will give you the code) and inside will be an envelope with your instructions/keys.